Building MG (Morris Garage) - Managing thousands of policies shouldn’t be complicated so we rebuilt the system to make it effortless and error-free.
Client Overview
ClientMG (Morris Garage) - RaamGroup
IndustryAutomotive & Warranty Management
PlatformsWeb Platform
ServicesWeb Application Development, Automation, UI/UX Design, Data Analytics Integration, and QA Testing
The client, MG (Morris Garages), operates a large-scale network of car dealerships and service centers offering Annual Maintenance Contracts (AMC), Buyback Plans, and Extended Warranties. Managing thousands of policies manually across multiple locations was leading to inefficiencies, financial discrepancies, and delayed operations. They approached SlashifyTech to develop a centralized, automated policy management system that could streamline workflows, enhance accuracy, and give real-time insights into performance and finances.
Challenges
Before partnering with SlashifyTech, MG faced several pain points in managing its AMC and extended warranty policies:- No centralized system for policy tracking, renewals, or approvals.
- Manual coordination between sales, accounts, and admin teams caused delays and data mismatches.
- Difficulty managing customer policies, including financial records and service history.
- Lack of structured approval flow for policy validation, causing repeated errors.
- Inefficient reporting, with no real-time visibility into AMC expenses or revenue.
- Outdated systems, like static PMS (Preventive Maintenance Service) tracking, which lacked flexibility and automation.
Our Approach & Solution
SlashifyTech built an advanced Policy Portal Enhancement System that automated and unified MG’s policy operations, improving visibility, control, and accuracy across departments.- Centralized Policy Management System: Integrated all AMC, Buyback, and Extended Warranty policies under a single digital platform.
- Automated Approval Workflow: Developed a structured flow where the accounts team can approve or reject policies. Rejections trigger automated email notifications with reasons for quick resubmission.
- Dynamic Extended Policy Module: Added functionality for policy extensions, period updates, pricing revisions, and payment proof uploads — all routed through the approval system.
- Smart Financial Reporting: Converted all currency values into Lakhs and Crores for better readability and corporate accuracy.
- Expense Breakdown: Split AMC expenses into Parts, Labour, and VAS (Value Added Services) for detailed cost tracking.
- Upcoming Service Package Module: Replaced the outdated “Number of PMS” field with a real-time service package tracker synced to customer profiles.
- AMC Analytics & AMC Assured Analytics: Built dashboards to track revenue, expenses, and performance using filters like model, location, and date range.
- Automated Data Validation & Uploads: Simplified large-scale data handling with intelligent validation rules for accuracy.
Result & Impact
After implementing the upgraded portal, MG achieved:- Operational efficiency improved by 70%.
- Data accuracy increased by 85%.
- Approval turnaround time reduced by 60%.
- Error rate in policy submissions dropped by 90%.
- Revenue increased by 35% due to faster processing and reduced manual dependency.
- Decision-making speed improved by 50% with real-time analytics and reporting.
Impact Summary
Before SlashifyTech’s intervention, MG relied heavily on manual coordination and disconnected records, making policy management slow and error-prone. After the digital transformation:- Complete policy visibility across AMC, Buyback, and Extended Warranty modules.
- Operational cost reduced by 40%.
- Increased client satisfaction among dealers and customers due to quicker responses.
- Real-time insights enabled better financial planning and policy forecasting.
- Transparent approval and reporting system, ensuring compliance and accountability at every step.